Charlotte helped me short sale my house and was knowledgeable with the processes in the area. She was very responsive and always willing to to explain in detail what was going on and what the next steps would be. If she didn’t have the answer, she could point you to who you needed to talk to, but honestly, that was a rare case and she did all the leg work. Not being from the area, she even went the extra mile to check on the property to make sure my water pipes would burst because of the cold. I would definitely work with Charlotte again!